Shipping
Thank you for visiting and shopping at CurlyGirlShop.ca. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
All orders are processed within 2-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Free standard shipping on orders over $100 with delivery to an address within Canada.
Exact shipping charges for your order will be calculated and displayed at checkout.
| Shipment Method | Estimated Delivery Time | Shipment Cost |
| Canada Post Standard | 3 business days or more | 11.99 and up |
| Canada Post Express | 2 business days | 14.99 and up |
| Next Day (GTA only) | by noon (order placed by 9pm) | N/A at this time |
| Same Day (GTA only) | by end of day (order placed by 10am) | N/A at this time |
Greater Toronto Area (GTA) includes the following:
| Halton | Peel | York | Durham |
| Burlington | Brampton | Aurora | Ajax |
| Halton Hills | Caledon | East Gwillimbury | Brock |
| Milton | Mississauga | Georgina | Clarington |
| Oakville | King | Oshawa | |
| Markham | Pickering | ||
| Newmarket | Scugog | ||
| Richmond Hill | Uxbridge | ||
| Vaughan | Whitby | ||
| Whitchurch-Stouffville |
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please add orders@curlygirlshop.ca to your contacts to ensure you receive your order updates.
Shipment to P.O. boxes or APO/FPO addresses
Curly Girl Shop does not ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses at this time. We will make an announcement when this changes so follow us on Facebook and Instagram @CurlyGirlShop.ca or sign up for our newsletter (insert link).
International Shipping Policy
At this time we do not ship internationally. However, we will make an announcement when this changes, so follow us on Facebook, Instagram @CurlyGirlShop.ca or sign up for our newsletter (insert link).
Damages
If you received your order damaged, please contact us at orders@curlygirlshop.ca with your order number and images of the damaged product. Please save all packaging materials and damaged goods before filing a claim.